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Can I order on line?
No, not at this time. We believe in a more personal approach with our clients
over the telephone. In addition, it costs a considerable sum of money to offer
this option, which is passed on to you, the customer.
I
live in Northern Ireland, do you charge delivery to ship here?
There
is usually an additional cost in the region of £25 per delivery.
I want a heavy duty round table, what do you recommend?
The
Victoria range is a rugged, heavy table available
in 5ft & 6ft. Octagonal options too.
Are there any additional costs to the prices shown?
A
delivery charge will apply, the cost depends on the delivery location. However,
as a guide, a bench might normally cost around £45 to deliver.
Do you
offer different sizes on your furniture?
Yes, just select the
product page you are interested in and
you will see that the page lists all variants of the style you have selected.
Can you supply specially made furniture?
Yes, take a look at the
'Special Commissions'
page to view just a few of the bespoke furniture supplied in the past. It is
usually possible to produce just about any size variant of the standard range.
How can I pay?
Cheque,
BACS/CHAPS, or we do take most credit
cards, but not American Express.
I can buy hardwood furniture at lower prices. Why is Teak more?
Our grade A
teak
is strong, heavy, and crafted by the Britannic skilled workforce. It is virtually maintenance free and will endure for many years. Therefore
it is much more cost effective to acquire furniture made from Teak. Also, much
of the furniture on the market is from Indonesia, is mass produced by, at best, a
semi skilled workforce, often using smaller sections of teak. In addition, there are a
number of cheaper hardwoods used for outdoor furniture and all of them are
inferior to teak. Iroko is the most common of these woods and it does not have
the same life expectancy as teak, let alone the same touch, feel or aesthetic
quality. Teak furniture is not expensive when you relate the cost to its life
expectancy, you must remember this when comparing prices. You are not comparing
like with like when you compare the grade A teak crafted furniture with any other wood. See
What
is teak?
I want to buy a garden bench, can you engrave it for me?
Yes, just tell us what you want and we can arrange this at a
modest charge. See
'Engraving'
Do I have to
assemble my furniture when it is delivered?
No. All of our furniture is complete. However, some heavier tables
and Sun Loungers are sometimes
freighted with the legs separate.
Where
can I view your furniture?
The factory showroom is just 10 minutes from
junction 14 of the M5, in Alveston (North West of Bristol). They are usually
open on Saturday mornings until noon. Please call for directions.
Does
your furniture come with a guarantee?
In
the unlikely event there is a structural failure or design fault we will replace
on a like for like basis or refund your money in full subject to sight of the
original invoice. In the event that the product is fault free, there is a
handling charge, which is deducted from any refund.
Can
I collect my order from you?
Yes,
you can collect Teak furniture from us, providing we have sufficient notice. The factory is in South Gloucestershire
near the M5.
How
do I look after my furniture?
Teak
is a natural product, it can be left out in the open all year round in any
weather. Its colour will gradually mellow to a graceful silver grey. The
character of your furniture will alter, but its strength will remain. See
What
is teak?
How
long will my furniture last?
Teak
furniture should last a lifetime if properly built in the first place. Only top grade
A teak is used and crafted into the finest teak furniture. Teak resists both warping and rot.
Cracks
have appeared in my furniture, why?
This
is perfectly normal as the wood breathes and reacts to variations in the
moisture content of the air. The cracking tends to appear on the end grain
sections and usually happens early in the life of the furniture. Cracks come and
go depending on seasonal variations but rarely do they affect the strength,
performance or life expectancy of the item.
Should
I protect the furniture during Winter?
There
is no need to. It may need a washing down with soapy water in Spring before
use.
I
spilt my drink over my table and it's left a stain, what can I do?
Most
drinks stains will weather out naturally or can be cleaned down with soapy water
and a hard brush. Other damage or stains (even red wine) can be removed quite simply using
ordinary sandpaper. The grade of sandpaper depends on the degree of damage.
Serious damage, start with course and move up to fine. Light damage, fine grade
is all you will need. Stains usually disappear with a light sanding.
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